[allykat]

Hey guys my account was hacked during the month of July and they restored my account once. I been working during the summer, so i had very few hours to play. During the time, some Chinese farmer decided it was a good time to attack my account and milk everything while i was gone. I was able to get my account restored once, but they also changed my trade profession to increase their farming efficiency. I log in once in a while, but than a couple days later after my account was restored... the hacker decided to go for a second run. They concluded that i was utilizing a 3rd party program and permanently banned my account. I went back and forth with their customer services with no luck and they decided that it was their final decision to keep my account banned. They also did not decide to refund my monthly services charges. I am very very disappointed in their customer service system in supporting their consumer.

here are the email logs:

Greetings Jimmy,

Thank you contacting us regarding the status of your RIFT account.

We sincerely regret to inform you that due to the use of third-party programs, your account has been permanently closed. We have conducted an extensive audit in arriving at this conclusion, and we do not take these types of actions lightly.

We do wish you the best in your gaming endeavors in the future.

If there is a point where you decide to play a Trion game on a new account in the future, please don't use any 3rd party programs.

Regards,

GM Soulwalker
Sr. Game Master
Trion Worlds Inc.

Customer By Email (Jimmy Nguyen) 07/16/2011 09:59 AM
Dear Trion,

my account has been getting hacked within the pass 2-3 weeks and i have no
clue how. I have run every type of anti spyware, firewall, and virus
detection i have and have not found any mal-ware anywhere. I only play once
or twice a week and it is very annoying to try to log on to see your account
has been ban. Customer support have noticed there are mutiple ip address
account that access my account, but i only have 1 location where i play rift
on. Which is this Computer. my Ip address is
xx.xxx.xxx.xxx
any other ip address is not valid. I do not run third party program to play
rift.As a matter of fact, due to multiple inconvenience of losing my account
permanently that i work so hard to create through time played. i demand
retribution or a refund on my subscription services. I have not broken any
user agreement contract through my end. I am very aware that trion has been
hack into before and yes i am a capable candidate of getting hacked myself.
It is not fair to permanently ban my account due to this reason enough. I am
not a computer technician or anti hacker technician, yet i do not have the
funds to hire someone to do those type of service like you guys have. Please
rectify this issue in a timely fashion.

Response Via Email (GM Soulwalker) 07/16/2011 10:01 AM
Hello Jimmy,

Thank you for contacting us regarding RIFT.

You are welcome to contact our account/billing team to request a refund however I cannot guarantee anything. You can contact them at 1- 877- 70- TRION (87466).

Sincerely,

GM Soulwalker
Sr. Game Master
Trion Worlds Inc.

Hello Jimmy,

Thank you for contacting us regarding RIFT.

I'm very sorry but we will not be informing you of our investigation process or what program we detected. I realize this may be frustrating however as this decision is final, all further responses regarding this will not be replied to.

Sincerely,

GM Soulwalker
Sr. Game Master
Trion Worlds Inc.


Well that conclude my account . It was a fun time playing with everyone and i wish you all best of luck with Trion in the future. Hopefully you might not encounter the same type of services that i received.

Jimmy Nguyen

[Zotics]

Don't they have that lock code crap that goes to your email if your account is logged on elsewhere?

[allykat]

no clue they prob broke into my email account as well or forward the mail service to them. the funny thing is, i did not received any coin lock deactivation email at all from Trion.

Zotics, on 19 July 2011 - 06:43 PM, said:

Don't they have that lock code crap that goes to your email if your account is logged on elsewhere?

[Zotics]

well shit, sorry to hear this. idk what else to say. Maybe see you in tera online?